When you’re running a busy veterinary reception, you’ve got a never-ending list of people to call during the day. Clients checking in after their pet’s surgery, owners due a vaccination reminder, new registrations, labs and referral practices, prescription follow-ups, and missed calls or voicemails.
That task doesn’t get any easier when you have to scroll through your practice management system (PMS) each time to jot down the number. And few things beat the frustration of landing on the wrong number and realising the ‘one’ was a ‘seven’, or it was Mrs Philips (Bella’s owner), not Mr Phillips (Max’s).
Vetsy AI Phone System Click-to-Dial calling solves the problem, allowing you to call out directly from the client or patient record. No dialling required.
What is Click-to-Dial Calling?
Every client number you have stored in the PMS, landline or mobile, can be called directly from the dashboard. Just click the button.
How does Click-to-Dial Calling work?
Vetsy connects with your PMS, so the number for every client is already there. Instead of switching between screen and keypad, you can dial directly from the call icon next to the client’s record. For incoming calls, it even displays quick-reference records, including patient details and call history, on the Smart Caller Pop-Up.
What are the benefits of Click-to-Dial Calling?
Make light work of a long call list by working from a single dashboard view. You’re saving seconds on every call, which can add up to hours over the course of a week.
It’s practically hands-free calling. Instead of reaching for a pen, notepad and keypad, you can dial in one click and answer on your headset.
With no digits to dial and numbers to read, errors are eliminated. If it’s the right number in your PMS, you’re getting through to the right person every time.
Tackle your missed call list with a purpose. Line busy? Onto the next. Vetsy updates the status of each callback task automatically, so you don’t have to keep track of who’s waiting, even when you’ve been busy checking in a nervous Labrador.
Save time across teams. If you take a call that needs follow-up by a vet or nurse, Vetsy creates a next step, tags your colleague, and gives them the number to call and the button to do it.
Dial or No Dial? It’s your call
We built the features veterinary practices asked for when designing the Vetsy AI Phone System. But it’s the practices using Vetsy who drive innovation every time they find a new way to use each feature. That’s why we’re always updating existing features and launching new ones.
Tell us what you’d like to see and watch how quickly we deliver the upgrade.
Want to see Click-to-Dial Calling and similar features in action?
